发明名称 Customer service method and system
摘要 The invention builds a system having a server to store customer/product information and offer customer service/information to users, user products, and a network for connecting the user products to the server. In order that the server obtains user information and offers high grade service to product users, the products to be sold are prepared in condition that the data for connecting to the server is stored and the software for connecting to the server and initiating the dialog between the product and the server is installed. This software starts to run as soon as the product is powered on and the transaction for registering user/customer information with the server smoothly begins. After user/customer information is registered, a customer's private web page is created and linked to the product web page. When the server is notified that the customer purchased another product, the server links the web page for the product newly purchased by the customer to the customer's private web page. The server offers the information and service for kinds of products via a single customer's private web page, thereby enhancing the service to the customer/user.
申请公布号 US2001021921(A1) 申请公布日期 2001.09.13
申请号 US20010800568 申请日期 2001.03.08
申请人 KAN MASAYUKI;KUNIMASA KOICHI;CHIBA KYOJI;TSUKISHIMA TAKAHIRO 发明人 KAN MASAYUKI;KUNIMASA KOICHI;CHIBA KYOJI;TSUKISHIMA TAKAHIRO
分类号 G06F21/34;G06F21/20;G06F21/32;G06Q10/00;G06Q30/02;G06Q30/06;G06Q50/00;(IPC1-7):G06F17/60 主分类号 G06F21/34
代理机构 代理人
主权项
地址