Method for acquiring content information, and software product, collaboration system and collaboration server for acquiring content information

摘要

A customer browser and an agent browser are connected to each other through a collaboration server, and a Web server is controlled so as to be accessed through the collaboration server. When the browsers and refer to a page, the collaboration server embeds an applet for detecting a change in the page and a client controller for displaying a page corresponding to changed page information of the other party which performs collaboration. When the customer and agent browsers detect the change in the page, the applet is invoked, and the changed page information is sent to the other party via the collaboration server, and the client controller on the other party controls the browser so as to display the changed page.