| 摘要 |
<p>A method for monitoring agent telephonic interactions with customers, the method including a) receiving a CTI datum associated with a telephone call between an agent and a party (100), b) determining whether the telephone call is to be recorded by determining whether the CTI datum meets at least one predefined monitoring condition (200), and, if so, c) recording at least a portion of the telephone call (300, 400).</p> |
