METHOD FOR THE VOICE-OPERATED IDENTIFICATION OF THE USER OF A TELECOMMUNICATION LINE IN A TELECOMMUNICATIONS NETWORK DURING AN INTERACTIVE COMMUNICATION USING A VOICE-OPERATED CONVERSATIONAL SYSTEM

摘要

The invention relates to a method for the voice-operated identification of the user of a telecommunication line in a telecommunications network during an interactive communication using a voice-operated conversational system. According to the invention, during a person-to-person and/or person-to-machine conversation, the verbal expressions of a caller in a group of callers that is restricted to a telecommunication line are used to create a reference pattern for the user. A user identification is stored for each reference pattern. Said identification is activated after recognition of the user and, together with the CLI or ANI, is made available to a server with a voice-operated conversational system. Data for this user, which has already been saved using the CLI with user identification is determined by the system and made available for the interaction with the client. The inventive method can be advantageously used in voice-operated conversational systems.