METHOD AND SYSTEM FOR OPERATING REMOTE DIAGNOSIS AND CONTROL AND INFORMATION COLLECTION BASED ON VARIOUS COMMUNICATION MODE FOR TRANSMITTING MESSAGE TO USER

摘要

PROBLEM TO BE SOLVED: To provide a system for transmitting an electronic network message related with the using situation of a network resource to an end user by using an electronic network message or an electronic mail. SOLUTION: When it is judged that information related with the using situation of a network resource by a specific end user is included in an electronic network message, communication information is transmitted from a computer to an end user. A message related with the using situation of the device by the specific end user is transmitted from the device to a resource controller or from the device through a fire wall to a service center. In some resources, this task is executed by a device driver.