| 摘要 |
<p>PROBLEM TO BE SOLVED: To solve problems of a conventional call center that is in operation for the purpose of inquiries by customers about ordering and products and of complaints or the like as one of customer services by enterprises such that (1) the convenience of customers is lost because the customers require a communication cost, (2) the cost load of the enterprise is conversely increased in the case of provision of free-dial, (3) much cost is required for the operation and maintenance, (4) no reception is available except the service time zone and (5) a call center installed in a foreign country cannot cope with the domestic customer's needs because of the communication cost, time difference and language barrier. SOLUTION: The call centers are distributed to places with a time difference in this invention and interconnected by the Internet, and people in charge of customer reception are elements of customer reception data together with their native languages. Then a person in charge is selected from the data on the basis of the language in use or the like that is selected by the customer through the Internet, the person in charge is connected to the customer through an Internet phone to realize the cost reduction of the enterprise and the enhanced customer service.</p> |
