SYSTEM AND METHOD FOR HANDLING A UNIT OF WORK

摘要

A system and method for handling work items creates a work item object for each work item entered into the system. Each object maintains information regarding its state, and its type. Work items are maintained in queues, and each work item contains information identifying the queue it is in. Business processes, which may be controlled by people or automated modules, take items from queues, and perform actions on them. Actions modify the state of an item, and can alter its data. An item persists until the work it represents is completed.