METHOD OF BUSINESS SUPPORT IN KNOWLEDGE MANAGEMENT SYSTEM

摘要

PURPOSE: A method of business support in a knowledge management system is provided to make all staff of a company understood in the business under their charge through computer network like internet in a short period. CONSTITUTION: A knowledge management page is provided via a computer network to a user(301) after the user logged on a knowledge management server(201-206). The home page contains a service selection menu so that the users select a request of registration of knowledge information, a request of reading and a business support service in the computer network. If the business support service is selected among the menu by the user, a business field selection window is displayed to the user(402). If a specific field is selected in the business field selection window, a map for conducting a job of corresponding field and an activity explanation window of corresponding business field are displayed to the user(404,406). If a menu is selected in the activity explanation window, a knowledge information list window related to the corresponding business and a detail content are displayed to the user(408). If an expert guidance menu is selected in the knowledge information list window, an expert list window is displayed to the user(611). If an expert is selected in the expert list window, a profile of the expert is displayed to the user(613).