SWITCH VOICE/DATA SERVICE EXTENSION TO REMOTE FACILITIES

摘要

A method and apparatus are provided for exchanging control information and voice data between an automatic call distributor and a line card of the automatic call distributor located at a site remote from the automatic call distributor through a wide-bandwidth communication channel. The method includes the step of allocating at least a first portion of the bandwidth of the wide-bandwidth communication channel for the control information and at least a second portion of the bandwidth to voice data. The interprocessor control information is transceived between a controller of the automatic call distributor and a controller of the line card under a packet data format within the first portion of the bandwidth allocated for control information and the voice data is transceived under a dedicated channel format within the second portion of the bandwidth between the automatic call distributor and line card.