发明名称 |
Operating a system for determining call center staff and resource planning data involves combining data from memory unit with automatic call distribution unit state data in neural network |
摘要 |
The method involves combining data from a memory unit (5) with state data for an automatic call distribution unit (1) in a neural network in a computer unit (4) and adapting the data and determining planning data in the computer unit on the basis of the data in the memory unit using the neural network
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申请公布号 |
DE10065744(A1) |
申请公布日期 |
2002.07.18 |
申请号 |
DE20001065744 |
申请日期 |
2000.12.29 |
申请人 |
SIEMENS AG |
发明人 |
KRENN, ANDREAS |
分类号 |
H04M3/42;H04M3/523;(IPC1-7):H04M3/50 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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