| 摘要 |
PROBLEM TO BE SOLVED: To smoothly provide care services and to improve the quality of care services by objectively and quickly processing evaluation of complaints or the like made in a site where care services are provided. SOLUTION: This care support system is constituted by mutually connecting terminal machines 2 like personal computers or private machines, which care managers have, through the internet, telephone lines, or communication lines 3 like LAN. A central server 4 which stores and delivers information related to care is installed on this network. The central server 4 acquires, analyzes, and encodes evaluation information (complaints or the like) about helper from persons requiring cares as the care object and classifies these information in accordance with codes to store them in a data base. Meanwhile, the central server 4 acquires and encodes evaluation information (complaints or the like) about persons requiring cares from helper and classifies these information to store them in the data base. Thereafter, evaluation information from the helper side and that from the side of persons requiring cares are collated with each other with respect to each evaluation stored in the central server 4, thus objectively classifying evaluation contents. |
