Sending person to deal with customer query in store using radio paging system to locate nearest or most appropriate person

摘要

A system and method is described for dispatching to a required location an individual in a transaction establishment which employs a communication system and pagers. The system includes a telephone or other alert device for receiving a first message indicative of a problem and a recording device for recording the location of the problem from the first message. An electronic price label system (10) including a number of transmitters (37) for transmitting a second message addressed to a pager (16) carried by the individual. A number of receivers (38) receive a third message from the pager and a computer (12) determines a location of the pager from signal strength information from the third message. The computer then sends a fourth message containing the location of the problem to the pager carried by the individual to alert the individual to respond to the problem. The first message may be from a customer in the transaction establishment, an employee of the transaction establishment, or a system in the transaction establishment. The choice of a responding individual may be based upon the person's skill or proximity to the problem.