METHODS AND APPARATUS FOR SCHEDULING

摘要

A resource allocation system generates a job criteria listing (44) which includes a set of factors for each specific job and a data base of characteristics which is unique to each individual to be scheduled. The allocation system considers business rules, internal customer preferences, external customer preferences, employee preferences, and permits a scheduler to weight the characteristics in relation to each other within the allocation system. The allocation system standardizes (104) and normalizes (94) the data to permit the characteristics to be compared relative to each other which enables the allocation system to rank the individuals (60) based on a combination of the individual's characteristics and the job criteria.