| 摘要 |
<p>An electronic shopping system which utilizes an electronic shopping agent ESA 48 for allowing communication between customers and retailers during Internet shopping. The ESA 48 has access to a customer database 100 and a retailer database 110. When a request for an item/service is received by the ESA 48 from a customer, customer profile information 204 is retrieved from the customer database 100. Appropriate retailers are also selected from the retailer database 110. The customer profile information 204 and customer request is bundled as a request for proposal RFP and forwarded to the selected retailers for servicing. The retailers, upon receipt of the RFP, submit proposals to the ESA 48 for forwarding to the requesting customer. The proposals 350 are catered to the requesting customer's needs and preferences. The ESA 48 may analyse the proposals 350 and select the best proposal(s) 382 prior to their forwarding to the requesting customer. The ESA 48 may further provide market survey reports to the retailers based on information accumulated on the customers using the system.</p> |
