Adaptive messaging method, system and computer program product

摘要

A method, system and computer program product for adaptive messaging in a computer network having a client machine and at least one server. Typically, the client machine is located behind a firewall. According to the invention, a communication from the server to the client may be "repackaged" in an e-mail message in the event a point-to-point connection between the server and the client cannot be established due to the firewall or some other network constraint. The client typically communicates with the server by the point-to-point connection. The technique is especially useful in an automated diagnostic method wherein users of client machines interact with a diagnostic system located at a server.