| 摘要 |
<p>An interactive speech system includes a port configured to receive a call from a user and to provide a communication link between the system and the user, memory having personnel directory information stored therein including indicia of a plurality of people and routing information associated with each person for use in routing the call to a selected one of the plurality of people, the memory also having company information stored therein associated with a company associated with the interactive speech system, and a speech element coupled to the port and the memory and configured to convey first audio information to the port to prompt the user to speak to the system, the speech element also being configured to receive speech from the user through the port, to recognize the speech from the user, and to perform an action based on recognized user's speech, the speech element being further configured to convey second audio information to the port in accordance with the company information stored in the memory.</p> |
