CALL DISTRIBUTION

摘要

A call distribution system, suitable for use in a network supporting a telemarketing call center, maintains call counts at a global data server and at a number of transaction servers which are connected in common to the global data server. A choice is made of either the global count or the local count to be used in addressing a distribution map which determines the destination for a particular call. The distribution map may be a minimum error map which minimizes the deviation from a planned distribution ratio wherever a call sequence is terminated.