COLLABORATIVE WEB-BASED VIDEO SYSTEM FOR PROMOTING SERVICE PROVIDER EFFICIENCY
摘要
The present invention includes a method for a service provider to improve service to a customer. The method includes providing a plurality of service specialists. The method also includes providing a guide that communicates interactively with the customer and providing a network wherein the customer and one or more of the plurality of specialists interact. The method additionally includes guiding the customer to one or more of the specialists through the network based upon communication between the customer and the guide.
申请公布号
WO0104814(A1)
申请公布日期
2001.01.18
申请号
WO2000US18528
申请日期
2000.07.07
申请人
ZIBEX CORPORATION;RUSSELL, STEPHEN, A.;OHMAN, BRUCE, G.