A SYSTEM AND METHOD FOR CALL RECORD CREATION AND PROCESSING

摘要

A system and method for monitoring a telephone switching environment is described and includes constructing a call record (150) for each telephone call, receiving data regarding telephony events, matching a received telephone event with a call record, updating the matching call record based on the received telephony event data, and combining the updated call record with data indicating the location of recorded audio data (140, 145) for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder location described in the master call record for each telephone call and of using the master call record to display a graphical representation (160) of the telephone call.