| 摘要 |
According to a broad aspect of a preferred embodiment of the invention, a Customer Quality of Service Management system is provided. First, a hybrid network event is received which may include customer inquiries, required reports, completion notification, quality of service terms, service level agreement terms, service problem data, quality data, network performance data, and/or network configuration data. Next, the system determines customer reports to be generated and generates the customer reports accordingly based on the event received.
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