A SYSTEM, METHOD AND ARTICLE OF MANUFACTURE WITH AN INTEGRATED IP TELEPHONY USER INTERFACE FOR NAVIGATING A HYBRID COMMUNICATION SYSTEM ARCHITECTURE

摘要

According to a broad aspect of a preferred embodiment of the invention, telephone calls, data and other multimedia information is routed through a hybrid network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated IP telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the hybrid network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system.