| 摘要 |
A method of scheduling remotely located call center agents (90) comprising the steps of connecting a call center client (40) and a remotely located call center agent (90) by telephonic and digital means. A scheduling server having a scheduling database is connected to a voice switch (70) handling telephonic communications for the agent (90). A client-user terminal interface is utilized for posting one or more available time-slots (240) in the scheduling database for accepting a customer-initiated telephone call. An agent-user terminal interface displays the time-slots in the scheduling database to the agent (90) who accepts one or more available time-slots (250) through the agent-user terminal interface. The sheduling server then determines if the agent (90) is authorized by the client to provide call center service and, if authorized, marks the time-slots accepted by the agent as unavailable. |
