Customer service apparatus, method and card, and computer readable record medium having customer service processing program recorded thereon

摘要

An IC card has a built-in integrated circuit including a processor and a memory. The memory stores therein purchase history information having purchase results recorded on a genre-to-genre basis and premium information having premium values defined in accordance with the purchase results on a genre-to-genre basis. A service processing unit refers to the purchase history information of the IC card on the basis of the genre of a purchased commodity to acquire purchase results. The service processing unit further refers to the premium information of the IC card on the basis of the acquired purchase results to acquire corresponding premium values, thereby providing discount services or points in conformity with the acquired premium values.