| 摘要 |
<p>A CTI system in which a user's profile comprises a workgroup containing the names of other users in whose telephony status he is interested, e.g. whether they are free or busy. The user's client displays a respective icon for each of his workgroup members, the icon has a text/coloured fill section to denote that member's telephony status. When an incoming call is received, the CTI controller sends details of the incoming call to the called user and every user whose workgroup includes the called user. Thus, at the user's client, when an icon indicates that a member of his workgroup has an incoming call, the user clicks on the icon to preview the details of the incoming call. The profiles also contain a value in seconds for 'Divert To Mail After', and, on receipt of the incoming call, this value is retrieved from the called user's profile and sent as part of the details of the incoming call to the called user, and to every user whose workgroup includes the called user. In each client associated with these users, a call-associated countdown timer is started from the received value. Thus, when a user previews an incoming call, the current value of the call-associated countdown timer is displayed together with other details of that incoming call.</p> |
