TYPICAL DOCUMENT PREPARING SYSTEM BASED ON SPEECH RECOGNITION OF TELEPHONE CONVERSATION

摘要

PROBLEM TO BE SOLVED: To make efficient the documentation of operation contents of typical consultation, etc., by telephone by generating interactively typical records by using information on a writing initiation result by speech recognition and information obtained from the telephone number of a caller. SOLUTION: An information extraction part 3 inputs the writing initiation mode output of a speech recognition device 2 and extracts and writes information in a consultation recording buffer 8. At this time, when information extraction as to some item is probable, candidates regarding the item are written to the consultation recording buffer 8 together with likelihood values. A caller telephone number acquiring device 4 obtains the telephone number of the caller and writes it to the consultation recording buffer 8. A multimodal interaction control part 7 presents the contents of the consultation recording buffer 8 to the document creator at a request made by the document creator through a graphic display device 14 or speech recognition device 9 and a sound generating device 10. Specially, the writing initiation result of the speech recognition device 2 held in the consultation recording buffer 8 is presented by the graphic display device 14.