发明名称 |
Method and apparatus for efficient call routing |
摘要 |
A method and apparatus to calculate probabilistic routing parameters to more efficiently route telephone calls from an origin to one of a plurality of call centers. In particular, the rate of calls routed to each gate of each call center is measured for a previous time frame and used to estimate the rate of calls routed to input nodes of a routing network from an origin for a next time frame. Using these estimated rates of calls routed to the input nodes, a quadratic programming technique is used to calculate probabilistic routing parameters. These parameters are modified either automatically or by a network manager to improve the routing efficiency.
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申请公布号 |
US6115462(A) |
申请公布日期 |
2000.09.05 |
申请号 |
US19980005039 |
申请日期 |
1998.01.09 |
申请人 |
GTE LABORATORIES INCORPORATED |
发明人 |
SERVI, LESLIE DAVID;HUMAIR, SALAL |
分类号 |
H04Q3/66;(IPC1-7):H04M7/00 |
主分类号 |
H04Q3/66 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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