发明名称 |
ACD MULTIMEDIA CUSTOMER CONTACT ROUTING WITH DELAY ANNOUNCEMENTS |
摘要 |
A method and apparatus are provided for routing multimedia calls within an automatic call distributor system having a automatic call distributor coupled to the public switched telephone network and a host coupled to the Internet. The method includes the steps of receiving an Internet call from an Internet caller by the host through the Internet, requesting an agent assignment for handling the Internet call from the automatic call distributor coupled to the public switched telephone network and transferring the Internet call to a terminal of the agent assigned by the automatic call distributor.
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申请公布号 |
CA2299249(A1) |
申请公布日期 |
2000.09.01 |
申请号 |
CA20002299249 |
申请日期 |
2000.02.23 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE CORPORATION |
发明人 |
HYMEL, DARRYL |
分类号 |
H04M3/523;H04M3/48;H04M3/51;H04M7/00;H04M7/12;(IPC1-7):H04Q3/64 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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