Operator status server for voice over data

摘要

A method for managing operator services comprises the steps of: linking a public switched telephone network (PSTN) and an operator registration server (ORS) to one end of a single digital data transmission line; linking the other end of the single digital data transmission line to a local area network (LAN) of telephone operator work stations; converting voice calls between the PSTN and the LAN into digital voice data; transmitting the voice data between the PSTN and the LAN over the single digital data transmission line; transmitting digital operator activity data over the single digital data transmission line between the ORS and the LAN over the single digital data transmission line; and, multiplexing the transmitting steps.