发明名称 |
Organization chart based call information routing |
摘要 |
A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.
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申请公布号 |
US6075851(A) |
申请公布日期 |
2000.06.13 |
申请号 |
US19990283197 |
申请日期 |
1999.04.01 |
申请人 |
MITEL CORPORATION |
发明人 |
PINARD, DEBORAH L.;EVANS, RONALD A. |
分类号 |
H04M1/2745;H04M1/663;H04M3/436;H04M3/44;H04M3/493;H04M3/54;H04Q3/66;H04W8/18;(IPC1-7):H04M1/64;H04M15/00;H04M1/00;H04M3/00 |
主分类号 |
H04M1/2745 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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