| 摘要 |
A communication system is provided in which the routing of data through a communications switch is controlled by a telephone management system (17). The telephone management system (17) is arranged to receive signals indicative of the origin, requested destination and status of a communication from the switch and signals indicative of the current time and then to select from a database (29) a record indicating configuration data to be output to the switch, the record being selected on the basis of the received inputs. Users then control the routing of communications through the switch by updating the records in the database (29) via a user interface module (33) which outputs a user interface to prompt users to enter rules in a predefined format. The user inputs are then passed to a conversion module (37) which converts input user data into a format for storing as a record in the rules database (29). By providing means for accessing the user interface module (33) remotely, users can amend the way in which communications are routed through the switch in real time. |
