| 摘要 |
PROBLEM TO BE SOLVED: To give a proper answer to a question only by the transfer of simple texts or conversation. SOLUTION: An operation recording means 7 records a series of operation procedures executed by a user, and a questioning means 8 transmits the series of operation procedures as a question. Then, an example retrieving means 3 receives the series of operation procedures from a questioner side device 22, and retrieves an answer example similar to the received series of operation procedures from answer examples preliminarily stored in an answer example base 2, or retrieves question example similar to the received series operation procedures from question examples preliminarily stored in a question example base 1. Then, the answer example or the answer example corresponding to the question example is transmitted as an answer to the question.
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