Virtual call partner method, e.g. for call centres, involves using PC, speech recognition algorithm, image and sound documents, media for inputting/outputting them, telephone connection

摘要

The virtual call partner method involves using a PC, a speech recognition algorithm, image and sound documents and media for inputting and outputting them with a connection to the telephone network. The virtual speech partner enables control to be exercised via the speech recognition algorithm and displays matching images with the appropriate speech output fully automatically.