CALL CENTER SYSTEM, CALL TERMINATION TERMINAL SETTING METHOD AND STORAGE MEDIUM

摘要

PROBLEM TO BE SOLVED: To control the setting of a call termination terminal stepwise corresponding to stepwise priority orders and to perform the efficient operation and sufficient coping to customers of an operator. SOLUTION: A specification information acquisition part 11 checks a customer data base, based on call origin telephone number information, and acquires specification information including operator specification information and rank specification information. A call termination terminal setting part 12 selects and sets a terminal to terminate a call stepwise corresponding to the priority order. An operator specification information processing part 121 selects the terminal when the terminal pertinent to call termination operator specification information is during standby. When the rank specification information is acquired and when the terminal pertinent to the operator of an order higher than the rank is during the standby, a rank specification information processing part 122 preferentially selects it. A non-specification processing part 123 selects the terminal when the terminal during the standby is present in the other cases. A call termination control part 13 terminates a call from the customer to the selected and set call termination terminal.