Telecommunications interface

摘要

A telecommunications interface 12 is connected between a voice network 10 (for example the PSTN) and a data network 11 (for example the Internet). Calls from a caller 14 for a recipient 18 are directed to the gateway which accesses user information from a profile 15 to determine how the call is to be routed. The user profile is generated by reference to an appointment calendar 16 (for example Microsoft Outlook), and/or by reference to an organisational hierarchy. Rules based diversion is also provided so that certain calls originating from pre-specified callers (identified by network Calling Line Identification signals) are handled in a more specific manner than calls to the default destination.