| 摘要 |
Operation and maintenance information (26, 30) generated from a network infrastructure (18) and a service infrastructure (16) of a telecommunications system (10) is collected and pre-processed by a service agent (12). The pre-processing action taken by the service agent concentrates (40), filters (42), abstracts (44), correlates (46), inferences (48) and/or presents (50) the collected telecommunications system operation and maintenance information in a format more suitable for service provider consideration and that is directly related to telecommunications services, subscribers and subscriptions. Using a management system (15), the service provider may take any other necessary actions for reviewing, supplementary processing and managing the service agent pre-processed and presented operation and maintenance information (52). |
