Use of web technology for subscriber management activities

摘要

External entity data access to the customer administrative system and database network elements of a telecommunications network is provided through a web-server and an Internet connection. The integrity and security of any stored data is protected through the use of a firewall implemented at the web-server. In one aspect, an interface is connected between the customer administrative system and database network elements and is also connected to the web-server to handle external entity requests by specifying not only which actions need to be taken but also routing the request to a proper destination. In a second aspect, the interface is by-passed with respect to the handling of external entity requests, with the web-server specifying the actions to be taken and routing the request to the proper destination.