| 摘要 |
An arrangement to provide personalized services to customers, such as hotel guests or hospital patients, wherein the personalized services are based upon a personal preference profile collected for each individual. The services are displayed to the guest or patient via an in-room monitor. Moreover, the personal preferences are modified during the guest's or patient's present stay, and saved after the stay for later visits. In addition, a personal presence of host personnel, such as personnel at a front desk or an admission desk, may be integrated into the display on the in-room monitor.
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