发明名称 |
Reproduction of a voice and video session |
摘要 |
A communication system for reproducing a voice and video session includes a call center having a voice server and a video server. The call center also includes agent and supervisor workstations with computers and associated voice instruments. The voice server records and communicates voice segments associated with the session using a voice path. The computers at the agent and supervisor workstations retrieve the video segment captured and stored by the video server, and display the video segment adjusted in time to reproduce the session.
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申请公布号 |
US5991373(A) |
申请公布日期 |
1999.11.23 |
申请号 |
US19970929490 |
申请日期 |
1997.09.15 |
申请人 |
TEKNEKRON INFOSWITCH CORPORATION |
发明人 |
PATTISON, JON A.;FOX, JOHN A.;MACHALICA, DAVID |
分类号 |
H04M3/42;H04M3/51;(IPC1-7):H04M11/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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