METHOD IN A TELEPHONE SERVICE FOR IMPLEMENTING QUEUING ACCORDING TO A DESIRED CHARGE

摘要

The present invention relates to a method for implementing queuing to a telephone service charged at a controllable rate. According to the method, at least one call is received placed to said telephone service at an instant when all the service extension lines of said telephone service are busy, the received call is placed in a queue, and after finding a newly freed service extension line, the first call of the ordered queue is directed to said newly freed service extension line. According to the invention, the received call is transferred to be controlled by an intelligent telephone network (102, 103), the received call is directed to an automated voice response means (104), the received call is answered by said automated voice response means (104), the received call is placed in a queue by said automated voice response means (104), and after said finding of said newly freed service extension line, the first call in said ordered queue is released from the automated voice response means (104). Subsequently, said intelligent telephone network (102, 103) is allowed to direct the call released from the automated voice response means (104) to said newly freed service extension line (106).