发明名称 |
System and method for retrieving customer information at a transaction center |
摘要 |
<p>A method and system for gathering and storing customer profile data when the customer accesses a website location. Dynamic content messages from company marketing material are selected in accordance with the profile data and used to provide a customized webpage to the customer. In addition, a customer service representative can provide real-time updates to the customized webpage when the customer contacts a customer service representative to place a product or service order. <IMAGE></p> |
申请公布号 |
EP0952539(A2) |
申请公布日期 |
1999.10.27 |
申请号 |
EP19990302974 |
申请日期 |
1999.04.16 |
申请人 |
NORTEL NETWORKS LIMITED |
发明人 |
ROBERTS, JOBE L. W.;STOLTE, PATRICIA A.;BRISEBOIS, MICHEL A. |
分类号 |
G06Q30/02;G06Q30/06;(IPC1-7):G06F17/60 |
主分类号 |
G06Q30/02 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|