摘要 |
<p>A method and system are disclosed for providing an enhanced call waiting message to a customer (30) when the customer is busy (22) on a previous call and receives a current call. The call waiting message preferably includes a call waiting indicator and an audible representation of information associated with a current calling party (40). The call waiting message alerts the customer (30) that a current call is waiting and provides the customer with information (26) that assists the customer (30) in deciding whether or not to take the current call. The call waiting indicator and the information associated with a current calling party are automatically transmitted (28) to the customer (30) without any customer commands.</p> |