发明名称 |
Method and system for transferring calls and call-related data between a plurality of call centers |
摘要 |
A system is provided for transferring a voice component and a data component of a service call. The system includes a first call distribution circuit which receives a service call comprising a voice component. A first voice instrument and a first contact control server are coupled to the first call distribution circuit. The first voice instrument receives the voice component. The first contact control server generates a data component related to the voice component. A first workstation, coupled to the first contact control server, receives the data component. A second call distribution circuit receives the voice component in an ISDN-supported transfer call via a first communication path from the first call distribution circuit. The ISDN-supported transfer call specifies an identifier associated with the first voice instrument. The second call distribution circuit determines the identifier from the ISDN-supported transfer call. A second voice instrument and a second contact control server are coupled to the second call distribution circuit. The second voice instrument receives the voice component. The second contact control server receives the data component via a second communication path from the first contact control server. The second contact control server associates the data component and the voice component using the identifier. A second workstation, coupled to the second contact control server, receives the data component.
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申请公布号 |
US5937051(A) |
申请公布日期 |
1999.08.10 |
申请号 |
US19970795950 |
申请日期 |
1997.02.28 |
申请人 |
TEKNEKRON INFOSWITCH CORPORATION |
发明人 |
HURD, MICHAEL D.;MALONEY, MICHAEL J.;HITSON, BRUCE L.;MCCALMONT, DAVID T. |
分类号 |
H04M3/42;H04M3/51;H04M3/523;H04M3/58;H04M7/00;(IPC1-7):H04M3/58 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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