Capture of alphabetic or alphanumeric character strings in an automated call processing environment

摘要

Automated capture of a string of intended alphabetic or alphanumeric characters is provided by using indications of telephone keys respectively selected in accordance with the intended characters and also using signals respectively representing utterances of each of the intended characters to generate selected characters. The telephone key indication is a dual tone multifrequency signal or an utterance representing a number corresponding to the telephone key. A selected character corresponding to one of the telephone key indications is generated based on the utterance signal corresponding to the one telephone key indication.