发明名称 PRINT SYSTEM
摘要 <p>PROBLEM TO BE SOLVED: To improve usability of a printer by accessing the data base of the service center of the printer maker automatically and sending an answer back to a user's computer when the user questions the printer at hand through the computer to find how to handle the printer trouble. SOLUTION: When a printer engine 2200 detects trouble first, a 1st computer 300 receives the trouble occurrence to the printer and its contents and questions a printer controller 2100 about how to handle the trouble. The printer controller 2100 transfer the question and the same contents to a 2nd computer 400. The all-printer management service processing part 4120 of the 2nd computer 400 obtains an answer to the question while retrieving and referring to the contents of an all-printer management information DB part 4130. Then the all-printer management service processing part 4120 sends the answer to the printer controller 2100 in the printer 200 and the printer controller 2100 transfers the received answer to the 1st computer 300.</p>
申请公布号 JPH11161451(A) 申请公布日期 1999.06.18
申请号 JP19980070598 申请日期 1998.03.19
申请人 HITACHI KOKI CO LTD 发明人 KAGEYAMA SAIJI
分类号 B41J29/38;G06F3/12;(IPC1-7):G06F3/12 主分类号 B41J29/38
代理机构 代理人
主权项
地址