| 摘要 |
<p>The invention relates to a system for obtaining assistance in operating an apparatus. A television receiver is provided with a microphone and a dedicated operator call button and connected to a communication network. When a user presses the button, a connection is established to a help desk operator, enabling the user and the operator to speak to each other. The operator can make the television receiver show a picture of the control panel of the apparatus for which assistance is requested, and generate control signals for visualizing operations on the control panel. An animated image of the operator is shown on the television receiver, controlled by the sound level of the operator's voice, in order to elucidate the source of the voice speaking to the user.</p> |
