发明名称 |
Transfer-connect telephony services utilizing automated audio systems |
摘要 |
A call re-directing system associated with a call center integrates an interface on a computer station at an agent station having a telephone, a CTI-application executing on a processor connected to a telephony switch, and an DSP-controller to operate with Transfer Connect protocols for re-directing misrouted telephone calls. In a preferred embodiment, data associated with a call is transferred to the new destination of a re-routed call and re-associated with the call. |
申请公布号 |
AU1202299(A) |
申请公布日期 |
1999.06.16 |
申请号 |
AU19990012022 |
申请日期 |
1998.10.27 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
YURI SHTIVELMAN;KENNETH SCOTT MYERS |
分类号 |
H04M3/42;H04M3/51;H04M3/523;H04M3/56;H04M3/58;H04Q1/45 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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