Method and system for monitoring and enhancing computer-assisted performance

摘要

A system and method is provided for monitoring and enhancing computer assisted performance at a user interface for a business terminal. The method includes measuring (62) the performance of the user interaction with the user interface, adjusting (64) parameters of the user interface to try to increase the performance of the user interaction, tracking whether the performance has increased, and causing (66) an escalation event to occur if the user performance is below a predetermined level. The system and method preferably includes creating a user profile of the parameters that obtain the best performance for each user. This user profile may be created during new employee orientation but is updated continually as the user uses the business terminal to complete actual business transactions.