| 摘要 |
<p>An interactive data communication user is connected through a network (230) to a multimedia response server (210). The user presses an appropriate keyboard or mouse clicks on an appropriately labeled button on a data page. An automatic call distribution device (212) switches the session to a customer service queue for routing to the next available customer service representative (202). When the interactive session between the user and the customer device representative (202) is completed, session control passes back to the data page server (222) and a normal interactive session is resumed.</p> |
