| 摘要 |
An electronic message (38), or e-mail, management system having a digital computer (12) for accepting e-mail messages; a program interface for automatically transferring received electronic messages to a database (16); a structured database for storing the received electronic messages (38) in a predetermined format; and an interface for allowing a customer service representative (30), at a remote computer (12), to access, and response to, the electronic messages stored at the database (16). An electric message, or e-mail, management system having a digital computer for accepting e-mail messages: a program interface for automatically transferring received electronic messages to a database; a structured database for storing the received electronic messages in a predetermined format and an interface for allowing a customer service representative, at a remote computer, to access, and respond to, the electronic messages stored at the database.
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