| 摘要 |
PROBLEM TO BE SOLVED: To generate and set the conversation procedures in which the number of average conversations is small among the users and the convenience is made great in actual operations of a voice automatic response device. SOLUTION: Let a word Wi (i=1, 2...) be the word which belongs to a prescribed attribute among plural attributes of the data owned by the voice automatic response device. Assume that an user utters the word Wi and the device recognizes it as a word Vi . Let an erroneous recognition rate, in which the word Wi is misrecognized as the word Vi , or its estimated value be P(Wi→Vi ). Then, a distance d(Wi ) of the word Wi against the recognized word Vi is obtained and the minimum valued distance among distances d(W1 ), d(W2 )... is obtained as a reliability R(Vi ). If the reliability R(Vi ) exceeds a planned value, the procedures of the conversation related to the prescribed attribute of the data are set and generated as the target conversation procedures. If the reliability R(Vi ) is less than the planned value, the conversation procedures related to the plural attributes of the data are set and generated as the target conversation procedures.
|
